Customer Support Portal
SUPPORT: https://helpdesk.asfalis.com
ASFALIS offers comprehensive self service support across a large range of topics and issues. Customers have access to Support at every point of the customer journey. The ASFALIS support system uses an automated helpdesk combined with human support representatives. Our support representatives aim for a 24 hr response time.
Help with Registration
• Invalid Product Performance Guarantee (PPG) registration code?
• Incorrect details entered?
Help with Asfalis Mobile App
• Difficulty downloading app?
• Invalid Product Performance Guarantee (PPG)registration PIN?
• Difficulty entering data?
• Difficulty with screen test?
• Incorrect details entered?
• Receiving error messages?
• Device not supported?
Questions
• About registration
• About mobile app
• About Product Performance Guarantee (PPG) program
• About claims process
• FAQ’s
