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Customer Support Portal

Call Center


ASFALIS offers comprehensive self service support across a large range of topics and issues. Customers have access to Support at every point of the customer journey. The ASFALIS support system uses an automated helpdesk combined with human support representatives. Our support representatives aim for a 24 hr response time.

Help with Registration

Invalid Product Performance Guarantee (PPG) registration code?

Incorrect details entered?

Help with Asfalis Mobile App

Difficulty downloading app?

Invalid Product Performance Guarantee (PPG)registration PIN?

Difficulty entering data?

Difficulty with screen test?

Incorrect details entered?

Receiving error messages?

Device not supported?


About registration

About mobile app

About Product Performance Guarantee (PPG) program

About claims process


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