Claims Process

Should a mobile device become accidentally damaged while using the Product Performance Guarantee (PPG) Backed accessory product on a customers registered device while under warranty, they simply go to https://claims.asfalis.com and initiate the claim process. The customer can also use their Claim Button received in their PPG Activation Email to initiate the claim process. Once the claim has been accepted as valid by Asfalis the customer can then take their mobile device to a repairer of choice.

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Claim Validated & Approved

Once a claim has been validated by ASFALIS, the customer is notified with a claim verification email and given instructions for getting their device repaired.

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Repair

The customer can take their device to be repaired by a repairer of their choice.

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Proof of Repair

The customer will retain a copy of their receipt of repair.

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Verification of Repair Receipt

The customer sends a copy of the repair receipt to ASFALIS.

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Reimburse

ASFALIS reimburses the approved claim up to the value of the max. benefit value.

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Completion

Product Performance Guarantee (PPG) ends.

Example:

If the 'Max. Benefit Value' is $150 and the screen repair costs $100, ASFALIS will reimburse $100.

If the 'Max. Benefit Value' is $150 and the screen repair costs $200, ASFALIS will reimburse $150.